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CalSwag|Limited - COVID 19 FAQs

We're in this together.

In this section you can find answers to the most frequently-asked questions regarding purchases with CalSwag|Limited Online.

We operate according to the guidelines of the World Health Organization and the Centers for Disease and Control Prevention and constantly ensure that hygiene and sanitary standards are met.

CAN I PLACE ORDERS?

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options. We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.

WILL MY ORDER ARRIVE LATE?

Some orders will be delayed due to enhanced safety measures.  You will receive an email as soon as your order has been shipped.
If you would like to cancel your order, you can do so at any time before your order is shipped, contacting our Customer Care.

CAN I EXCHANGE ITEMS?

We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you have more time to decide if you want to keep or return your purchase.  

WHEN WILL I RECEIVE MY REFUND?

You will receive a confirmation email as soon as your return has been accepted and your refund has been processed.
We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you have more time to decide if you want to keep or return your purchase. 
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