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CalSwag|Limited - Customer Service

All orders are shipped Monday through Friday, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

We determine the most efficient shipping carrier for your order. The shipping carrier that may be used to ship your order will be either U.S. Postal Service (USPS) or Fedex. Military addresses (APO or FPO) and orders shipping to Hawaii, Alaska, and Puerto Rico will be shipped via USPS.

Apologies, we do not offer shipping to P.O. Boxes at this time.


Returns & Replacements

If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 30 days of the purchase date.

We provide you with complimentary free shipping for all online returns and exchanges. A prepaid return SmartLabel will be included with your order. Please use this label to send your return or exchange package back to us at no shipping cost to you.

Items must be unworn, unwashed, undamaged and unused with all original tags attached.

Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.


At this time we only offer merchandise in our online boutique and on Amazon.com.  

Payment, Pricing & Promotions Orders placed via Amazon.com, Bill Me Later, Google Checkout or PayPal must be returned and/or exchanged by mail through our Online Store.

Viewing Orders

There are several ways you can track your order:

1.  You may access your order shipment status and tracking information by clicking on the tracking number link in your shipping confirmation email.

2.  Please Note: It can take up to 24 hours before tracking information is updated on the shipping carrier's website (your order can be shipped either via USPS or Fedex).

3.  To estimate when your order will be shipped and delivered, please consider the following information:

  • Credit card verification / approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email requesting order verification, please follow in the instructions as stated in the email to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.
  • All orders are shipped during business days (Mondays through Fridays, excluding holidays).
  • Express and Express Plus orders placed after 1PM EST will be processed the following business day.
  • Same Day orders placed after 1PM EST will be processed the following business day.
  • We determine the most efficient shipping carrier for your order. The shipping carriers that may be used to ship your order is either U.S. Postal Service (USPS) or Fedex.
  • Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of CalSwag Limited. These interruptions include, but are not limited to, delays caused by service interruptions, inclement weather, transportation system, shipping carrier or cardholder's credit card bank delays.
As soon as your order is billed and shipped, we will send an email confirmation with shipment and tracking details.


For additional comments and/or questions please send us a message.

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